Please read these terms and conditions carefully before using this web site (the "Site"). Using this Site indicates that you accept these terms and conditions. If you do not accept these terms and conditions, do not use this Site.
We reserve the right, from time to time, without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as ay each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes.
Treats Direct Limited is registered in England and Wales with company number 09511502.
The registered office is Treats Direct, Unit 5, Dodson Way, Fengate, Peterborough, Cambridgeshire, PE1 5XJ.
We reserve the right to withdraw or amend the services we provide on this Site without notice. We will not be liable if for any reason this Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of this Site, or this entire Site, to users who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions.
You may print and download extracts from this Site for your own personal non-commercial use on the following basis:
You agree not to:
Unless otherwise specified, we are the owner or licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Unless otherwise specified, the authors of the literary and artistic works in the materials contained in the Site have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works.
The information contained in the material on this Site is for information purposes only and does not constitute advice. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any user of this Site, or by anyone who may be informed of any of its contents.
Subject to the extent permitted by law, we hereby expressly exclude:
We do not exclude liability for death or personal injury arising from our negligence nor any other liability which cannot be excluded or limited under applicable law.
This Site may contain material submitted and created by third parties including other Site users. We exclude all liability for any illegality arising from error, omission or inaccuracy in such material and we take no responsibility for such material.
In the event that you purchase or obtain any goods or services from a third party then your acquisition of such goods or services will be in accordance with the third party's terms and conditions and we exclude so far as permitted by law all liability to you in respect of the same.
Where this Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them except as may be required by law.
By submitting any material to us, you:
You acknowledge that we are not obliged to publish any material submitted by you.
You agree not to post any material:
We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting material in breach of clause 8.
In order to purchase products from the website, you must first register to set up an account with us by completing the registration form on the website.
In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. If you order goods from the website you are liable to pay for such order and be held responsible for your order.
When signing up and ordering you need to provide:
You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.
We may refuse at our absolute discretion any application to join us or receive products for any reason whatsoever.
You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of or suspect that, anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.
Boxes can only be delivered to addresses within the United Kingdom (including Northern Ireland); this excludes PO Box addresses and BFPO addresses.
Boxes are delivered by your local postal service. Proof of delivery is not obtained. Actual delivery times may vary for you depending on:
We reserve the right to use alternative delivery methods without prior notification.
You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.
It is your responsibility to report all lost or undelivered boxes online within 7 days of the expected day of delivery.
If your box does not fit through your letter box and you are out when it is delivered, your postal service should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can. Due to the perishable nature of the food, we cannot be held responsible for refunding or replacing the box if this process has not been followed.
Where the above process is followed the following credit procedure applies:
Please report the problem to us online using this link: http://www.treats.direct/contact. Where a box is first reported as lost, a credit for half the price of the box is given as the box may still turn up. If the box is reported again as having not arrived, the remainder of the credit for that box will be given.
If you change address, you must update your address details in the relevant section of the website to ensure that boxes are not sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any boxes posted to the wrong location.
We reserve the right to cancel your account with us if it becomes apparent that, in our sole opinion, the postal service in your area is too unreliable.
If you are dissatisfied with any product you receive from us, please contact our customer services team on firstname.lastname@example.org. We retain the right to request a return of any faulty goods by recorded delivery to:
Treats Direct, Unit 5, Dodson Way, Fengate, Peterborough, Cambridgeshire, PE1 5XJ
and the product will be inspected. If we request recorded delivery then we will pay for the cost of the postage on provision of the postage receipt. If the fault is agreed, a full refund will be given for the returned goods. Nothing in this section affects your legal rights.
If you place an order for a gift box we cannot guarantee delivery on a specific day and will not be held liable for delays outside of our control.
Free or discounted introductory offers are only available to new users of the website. Except where expressly stated, previous users or trialists of the website do not qualify for an additional special offer.
Except where otherwise stated, discounts and credits are available only once to any one person.
Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.
You must have internet access and valid payment details to redeem a free or discounted offer.
You will be charged the full price for boxes after your free or discounted offer. We will continue to bill you by your chosen payment method for the Treats Direct Ltd service until you cancel scheduled boxes.
You can cancel the purchase of a box at any time before the cut off times relevant to your delivery day by visiting your account page. For more details please see the managing my orders section of our FAQs.
Cut-off times may vary in the approach to a bank holiday – however we will advise of changes to the cut off times in our FAQs page of the website the week before a bank holiday. Cancellation must be by the website www.treats.direct. You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.
We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.
Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a box under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The price of products is as quoted on the website and transactions are in British Pounds Stirling. Prices stated include VAT and delivery charges.
We take payments via SagePay and you will be required to provide your card payment details at the first order stage, a summary of your orders is available once you are logged in under your account.
If your payment details change it is your responsibility to notify us in order that there is no interruption in the service to you. Your card provider may notify us with updated card details and we may use these new details for future boxes ordered.
You agree not to hold us responsible for banking charges incurred due to payments on your account.
If any term, condition, or provision of these terms and conditions is determined to be unlawful, invalid, void, or for any reason unenforceable, the validity and enforceability of the remaining terms, conditions and provisions shall not in any way be affected or impaired thereby.
These terms and conditions constitute the entire agreement between you and us relating to the subject matter herein.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, this Site. These terms and conditions are governed by English Law.
We use personal information collected via www.treats.direct to:
Provide you with information about the products and services we offer, allow us to send you, via e-mail, details of special offers and promotions.